Customer feedback & reviews

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All of these customer reviews are 100% genuine reviews - we keep copies of the emails.

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Customer Reviews

Excellent service and v friendly

Parked with Highwayman for the first time last weekend - excellent service and v friendly. Definitely recommend them.

Marie - Posted - September 16 2015 at 2.49pm

Can't praise this company enough.

Can't praise this company enough. Arrived to Highwayman in the early hours and pouring rain. Booking in was simple and we didn t need to wait long before a brand new mini bus arrived and took us to the airport. After booking our cases in and going for a coffee i realised I d left my mobile phone in my car. After a moments panick, I phoned up the office to be told that the car had already been moved and parked but they would go and look for it. They located my phone and phoned my partner to say it was with the next driver who was leaving imminently. Ten minutes later the mini bus arrived along with my mobile phone. When we arrived home the mini bus was waiting with my car key, my car was out ready for us to drive off. Can t fault the service - will definitely use again

Deb Stringer - Posted - September 2015 at 1:53pm

Fantastic Service

Fantastic service. The mini bus is there to pick you up when you land and you are dropped next to your car when arriving at the compound. I would recommend them to anyone

Trego - Posted - August 28 2015 at 3:47pm

parked with The Highwayman when flying from Cardiff for 18 years.

We have parked with The Highwayman when flying from Cardiff for 18 years now and always had excellent service whatever time the plane has taken off or landed even when we were diverted to Birmingham and arrived 5 hours late. Trusted completely.

Trego - Posted - August 12 2015 at 4:24pm

Highly recommended.

We recently went on holiday to Jersey and left our car at the Highwayman. The service there is excellent and run with great efficiency. Highly recommended. Will defiantly be be using you again. Thanks

Elaine Williams - Posted - August 10 2015 at 3:03pm

Will definitely use again

The highwayman was suggested to us by a friend and the service was excellent. Will definitely use again

Darren Lang - Posted - August 10 2015 at 11:45am

Best off site secure parking, friendly staff, great shuttle bus service.

Best off site secure parking, friendly staff, great shuttle bus service, could easily get hold of them at strange hours of the night , BIG + my daughter left a plastic disposable shopping bag in shuttle bus with credit cards etc in it they contacted us straight away to say they have found it !!! Such honesty, love them will highly recommend .

Tim Caddey - Posted - July 21 2015 at 9.41pm

Fast,friendly and efficient

Used the Highwayman on many occasions. Fast,friendly and efficient. Never kept waiting for pick up,fuss free beginning and end to your holiday. Highly recommended

Roger Davies - Posted - June 28 2015 at 11.31am

Our 5th booking.

Our 5th booking with the Highwayman, would not use any where else service yesterday the 9th May top class.

Elaine Cartlidge - Posted - May 10 2015 at 9:54am

Very punctual.

Very punctual and reliable firm we have usual several times now and have not been disappointed.

Janandmike Richards - Posted - April 29 2015 at 9:45am

Very professional.

Very professional, quick and easy storage, and transport back and fore to the airport. Great.

Carole Thatcher - Posted - April 2015

Excellent drop off/pick up.

Brilliant service-reasonable rates and excellent drop off/pick up Thank you

Janet Jones - Posted - April 2015

These guys are absolutely top notch.

Just picked up the car after a weekend away. These guys are absolutely top notch. Warm welcome and use of loo, comfy waiting area and happy reception staff. Jolly chatty driver both ways. Bus was waiting at the pick up point, no hanging around in the rain. Brilliant. Will DEFINITELY use again. I even got to cuddle the cat!!

Fran Evans - Posted - March 2015

Excellent profession service.

Thank you Highwayman! Recently, when flying to Malaga, because of traffic delays, road works and a silly satnav, arrived at Highwayman 15 before check in closed. Luckily no one else waiting, but the staff were really helpful and calmed me down, and we made it just as check in desk was closing! Thank you

Ann Bowyer - Posted - March 21 2015 at 7:08am

Marvellous service arrived 3am minibus waited for us to unload car and then set off for airport.

They were waiting for us on our return no need to phone as they watch the flight arrivals.

Absolutely marvellous will definitely use them again

Ali Lloyd - Posted - July 2014

Excellent service every time booking again for feb

Lisa Davies - Posted - Feb 2014

1st class service once again

Had to change my flight details contact them 1st comm they said they would pick me up from Rhoose no problem but i just went to Cardiff from Bristol when i got to the parking and had to pay i was very surprised how cheap it was

Many Thanks see u soon

David Pearson - Posted - February 2014

Still the best at what they do

'll definitely be booking again very soon

Gareth Stuffins - Posted - May 2014

Highly recommended

The Highwayman Airport parking are Highly recommended,great service and very polite staff who go out of their way to assist you.

Dorian True - Posted - Dec 2013

We were equally impressed with the fact that the mini-bus was waiting at the airport in readiness for our return.

We are just writing to thank you for the superb service we recievd from your firm. We left our car with you for a week between the 7th & 14th May. Our reception was pleasant and polite on the 7th May (8am) and the service was prompt and efficient. We were equally impressed with the fact that the mini-bus was waiting at the airport in readiness for our return. We were presented with our car keys on pickup and the car was parked convienently for us to load our luggage and make a speedy departure.

We will definitely use your services from now on and will recommend you to all our friends and family.

Chris & Maria Thomas - Posted - May 15 2013 at 12.24pm

Excellent service..

This was an excellent service taking all of the hassle out of airport parking. Drove to the pub/ car park, they took care of everythong while we had a snack in the pub. When we were ready they drove us to the airport near the main door, with great courtesy. When we arrived back home, the mini bus was waiting and the car was ready for us to go. Great service, will definately use again. Many Thanks, Don.

Don Lilley - Posted - April 22 2013 at 9.05pm

Congratulations on providing a service second to none..

Just a quick note to express our thanks for the service you provided for us last weekend. It is not possible to say anything negative - courteous and efficient staff, prompt service, cleanliness of transport to the airport, easy booking online, simple to find (and great pub next door!). This was our first time flying from Cardiff and should we ever do so again, Highwayman Parking will be the first call we make. Total satisfaction 100%. Have already recommended it to friends and will continue to do so. Congratulations on providing a service second to none.

Viv Owen- Posted - April 24 2013 at 3.35pm

Great Service.

Got back Sunday 21st April from Lanzarote..Great service by the Highwayman Airport Parking and the staff were so friendly and helpful..Great service.

Kaye Rosser - Posted - April 24 2013 at 11.33am

Great Company.

Just back from tenerife on airport the bus there on time great company

Christine Short - Posted - April 24 2013 at 11:27am

Thank goodness for "The Highwayman.".

YES!! I am back again on my get away jaunts! - Thank goodness for "The Highwayman."

Judith Geraghty - Posted - April 4 2013 at 9:25pm

Service was first class.

We used the Highwayman while we were at a wedding in Scotland last weekend and the service was first class. We will definitely be using you again, the official onsite airport parking charges are ridiculous.

Stewart McCulloch - Posted - 7 January 2013 at 10:21am

Fantastic company:))).

Have used your parking quite a few times & was really pleased with your compassionate response when I had to cancel recent travel arrangements due to critical illness within the family. Fantastic company:)))

Marie Davies - Posted - 29 November 2013 at 11:56am

Very good service.

Just about to book The Highwayman for parking for our December holidays and have lost count of how many times we have used you! Your service is always quick, courteous and I never have to worry about losing my car keys while I'm away. And you always make sure the car starts on our return. I have recommended you to eveyone who flies from Cardiff.

Susie Clayton - Posted - November 15 2012 at 9:44am

Very good service.

Very good service, drivers always have a smile for you and always prompt service at reception and at the pick up. Thanks and see you in January 2013.

T Mainwaring- Posted - September 17 2012 at 4:19pm

Many Thanks for the wonderful service you give.

We have been using the Highwayman for our car parking for the last few years ans wouldn't use anyone else. It has gone from once a year to three times a year now. They are so efficeint, always pleasant no matter what time we arrive and always waiting for us when we land. The prices they charge are very reasonable. We have got two more holidays booked for next year and will definitly be using them. Many Thanks for the wonderful service you give. P.Davies & M Cochrane.

Mrs Davies - Posted - September 26 2012 at 7:22pm

First time I have used the Highwayman but won't be the last.

We flew out on 31/8/2012. I would recommend it to everyone I know. Staff from the office to the drivers all helpful and cheerful. We were an extra day because of a flight delay. There was no question about 1 extra days parking. First time I have used the Highwayman but won't be the last.

Robert Lewis - Posted - September 18 2012 at 1:38pm

Excellent Customer Service.

Used this service for the first time in May and were so impressed we booked for twice more this year. Our October holiday was cancelled by Thomson but the Highwayman was extremely accommodating Excellent customer service which is more than can be said for Thomsons!!

John Ward - Posted - September 5 2012 at 12:03pm

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