Loading

APH
Airport Parking & Hotels
Which? Recommended Provider

Customer reviews

Location

Address:
Heathrow Airport Hounslow
Poyle Road TW6 1EW

Other information

  1. Directions
  2. Additional Information
  3. Terms and Conditions

Directions

Terminal 2 – TW6 1EW (Height limit: 2.2m)
Follow signs for T2 Terminal Parking (Short Stay 2), keeping right for Level 4. Park in Row B where a chauffeur will meet you.

Terminal 3 – TW6 1QG (Height limit: 2.2m)
Follow signs for T3 Terminal Parking (Short Stay), drive up to Level 4, and park in Row A to meet your chauffeur.

Terminal 5 – TW6 2GA (Height limit: 2.2m)
Follow signs for T5 Terminal Parking (Short Stay), keep left for Level 4, and park in Rows R or S for chauffeur handover.

Arrival instructions

Pre-arrival information:

Entry and exit fees (£7.50 each way) are included in your booking.

Call at least 30 minutes before reaching Heathrow and keep your phone available.

Park Giant covers 15 minutes of parking only - please advise if your time changes.

Before handing over your car:

Remove valuables, travel documents and cash - Park Giant cannot accept responsibility for items left in vehicles.

Photograph your car at drop-off to support any damage claim.

Hand your keys to the chauffeur, sign the paperwork, and head straight to check-in.

Return instructions

  1. Call on arrival: Please make two phone calls to the number provided — the first as soon as you land and the second once you have collected your luggage.
  2. Vehicle inspection: Check your vehicle thoroughly upon collection and report any concerns before leaving the parking bay. Claims for damage cannot be accepted after departure.
  3. Drop-off charges: Entering the Heathrow Terminal Drop-Off areas will incur additional airport fees, payable directly to Heathrow Airport.
  4. Delays: If your return is delayed, please notify us. Park Giant covers up to 15 minutes of car park fees only. For assistance or clarification on directions, contact the duty controller.

Terminal 2 Collection
Head to Level 4 of the Terminal Parking car park. Your vehicle will be ready in the Off-Airport parking area, Rows A & B.

Terminal 3 Collection
From the arrivals hall, take the lift on the right-hand side just before the exit doors to Level 4 of the Terminal Parking car park. Look for Rows A & B in the Off-Airport Meet & Greet area.

Terminal 5 Collection
Exit the arrivals hall, turn left, and take the lift ahead up to Level 4 of the Terminal Parking car park. Your vehicle will be waiting in Rows R or S, within the designated Off-Airport Meet & Greet parking areas.

Important information

  • Last-minute changes: If your booking details change within 24 hours of your arrival, contact Park Giant immediately by telephone on 07857 366664 or 07594 517711 to update your booking.

  • Vehicle photographs: Customers must photograph their vehicle at the drop-off point in the Terminal Parking car park to support any potential damage claims.

  • ULEZ charges: This car park is located within the ULEZ zone - charges will apply both on your start date and return date.

Security

Park Giant's car park has perimeter fencing, on-site security patrols 24/7 and CCTV. 

Vehicle restrictions

  • Overnight charge: £40 for the first hour, then £25 for each additional hour.

  • Overstay fee: £25 per day.

  • Early return fee: £20 if you return before your booked date.

  • Vehicle size limits: Extra charges apply for long wheelbase vehicles or any over 2m in height - email contact@parkgiant.co.uk to confirm availability and arrangements.

  • ULEZ charges: Heathrow Airport is within the ULEZ Zone. Ensure all applicable charges are paid.

Terms and Conditions

  1. Our Flexible booking option offers you the convenience and flexibility you need. Here’s how it works:
    1. Need to Change Your Plans?
      • You can cancel or change your booking up to 24 hours before your parking period begins without any charges.
    2. Parking Period:
      • Your parking period starts at 12:01 AM on the first day of your booked dates, regardless of your pre-booked arrival time.
    3. Important to Note:
      • If you don’t cancel or update your booking at least 24 hours before your parking period begins, we’ll need to charge you for the full booking. Also, please be aware that we can’t offer refunds if you return earlier than planned.
    4. Booking Adjustments:
      • If you make changes to your booking and the price changes, we’ll either charge or refund the difference based on your adjustments.